Transforming your approach to improvement

I have visited 2 organisations recently who have embarked on organisation-wide improvement programmes based on using problem-solving approaches.  They have trained employees in problem-solving techniques and set up problem-solving groups.  When reviewing the impact on the results, they are hoping for a transformation in results – unfortunately they are going to wait a number of years.  These approaches will deliver real results but only gradually since they work on isolated problems and separate causes.  Any improvement will be at a detailed level and sub-optimal.

If its a transformation in results that you are looking for, then you need to adopt a transformation approach.  Use a design methodology which looks systemically and systemmatically at your processes and organisation.  Dedicate the full-time resources required (find them if you don’t have them) and commit the management effort to driving the project.  These approaches demand a lot of energy and time to learn – they are no panacea – but they will deliver.

If its transformed results you are after, you need to transform your organisation starting by transforming your approach to improvement.

Andrew Kearns

Hartswood Management Ltd

Removing the roadblocks to delivering real improvement


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